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National Mortgage News is proud to present the fifth annual Best Mortgage Companies to Work For list, which offers a spotlight to lenders that are supportive employers while also supplying them with employee feedback on their strengths and weaknesses.
It’s not an easy time to be in the home lending business and the companies atop 2023’s list of the Best Mortgage Companies to Work For are well aware of the challenges they face with declining originations. Despite the cloudy outlook for future interest rates and housing, these employers have supported the workers who’ve kept them going by providing the transparency, recognition and in many cases innovative benefits.
This ranking is a partnership between National Mortgage News and the Best Companies Group, which conducts extensive employee surveys and reviews employer reports on benefits and policies. The employee survey covers eight topics: leadership and planning; corporate culture and communications; role satisfaction; work environment; relationship with supervisor; training, development and resources; pay and benefits; and overall engagement.
Once the survey data is analyzed, the companies get a score that decides their ranking. The overall score is calculated using the employee survey (weighed at 75%) and the employer questionnaire (25%). To qualify for consideration, organizations with 25 or more employees need a minimum response rate of 40% while organizations with 25 or fewer employees need 80%.
Participation is open to a standalone mortgage lender, mortgage broker, mortgage servicer, or mortgage unit of a diversified financial services firm with at least 15 permanent employees working in the United States. While companies must opt-in to the rankings, not every entity that participates in the survey makes the list.
Below, we offer a look into how the companies approach various aspects of the internal cultures, from business strategies to benefits and recognition programs.