The Best Mortgage Companies to Work For program is a partnership between National Mortgage News and the Best Companies Group, which conducts extensive employee surveys and reviews employer reports on benefits and policies. The employee survey covers eight topics: Leadership and Planning; Corporate Culture and Communications; Role Satisfaction; Work Environment; Relationship with Supervisor; Training, Development and Resources; Pay and Benefits; and Overall Engagement.
Once the survey data is analyzed, the companies get a score that decides their ranking. The overall score is calculated using the employee survey (worth 75%) and the employer questionnaire (worth 25%). To qualify for consideration, organizations with 25 or more employees need a minimum response rate of 40% while organizations with 25 or fewer employees need 80%.
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Participation is open to a standalone mortgage lender, mortgage broker, mortgage servicer, or mortgage unit of a diversified financial services firm with at least 15 permanent employees working in the United States. While companies must opt-in to the rankings, not every entity that participates in the survey makes the list.