“We can simply change the configuration, and we can be with that lender in the market in no time,” said Shivam. “This is one of the unique propositions that we have against our competitors. Competitors tend to go on the path that one size fits all. We believe there will be lenders who are looking to provide a unique offering to their customers. And we support that.”
Constantly evolving technological journey
Lenders can make changes to their workflows as needed with Tavant’s technology.
“We always want to start off with what is the need of the industry, whether it is from a consumer standpoint or it is from a lender standpoint,” said Jain. “It is about personalization, consumer experience, measuring the value of your investment, prioritizing your investments, and empowering your workforce. These are the four key themes on which we center all of our internal thought processes in developing new features.”
Jain expanded on the theme of personalization, saying that it is “essentially, the collection of all the data for the users. And then you try to create an optimal experience for the user.” With all of that data, they can also measure how the user is interacting with their systems “in terms of their clicking on a particular page, how they are reading it, whether they are scrolling, whether they are comfortable providing some kinds of information,” and so on, said Jain.
“Based on those kinds of inputs, we are actually collecting all that data and using our AI practices to create dynamic workflows in the future, based on knowing the attributes of the user.”
Source: mpamag.com